First Bank Bill Pay

 

As First Bank's Digital Channel Product Manager, I served led the implementation of the new digital bill pay platform for both retail and commercial customers.

 

  • Led development and implementation of Bil Pay and Business Bill Pay products for both desktop and mobile devices

  • Managed cross-departmental team that included Marketing, IT, Customer Service, and Commercial Banking.

  • Developed product guides and training materials for both employees and customers

  • Coordinated internal testing and product roll-out

  • Leveraged historic bill pay data to set benchmarks for product marketing efforts aimed at adoption and usage

  • Served as primary point of contact for vendors

  • Managed product roadmap

 

Learn more about Bill Pay and Business Bill Pay.