Comcast Business Quick Pay
Situation: Comcast Business customers with multiple employees frequently expressed frustration that it was difficult to empower an employee to pay a cable bill on the My Account platform without creating a login or sharing credentials.
Task: As a Product Manager for Comcast Business My Account, I was tasked with developing an alternative payment solution that did not require a login but still maintained security standards.
Action: I worked with business stakeholders and the Info Security team to develop the "Quick Pay" solution which enabled business customers to make a secure one-time payment with only their account number and a ZIP code.
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Collaborated with UX team to design mobile-first user flow within a single page to reduce friction
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Wrote user stories for development team to develop functionality across two-week sprints and deploy ahead of target date
Results: Quick Pay contributed to 16% increase in digital bill payments YoY.